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MATRIXG
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Message 1 of 6
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EXTERNAL STORAGE DEVISE ISSUE

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Microsoft Windows 10 (64-bit)

I have an external hard drive a\that connects to the USB port. The laptop sees it but after 30 seconds the screen blinks and resets. I bought this at Best Buy and Geek squad has no clue what it is I tried everything. Other items such as wireless mouse connected to usb work fine its just the external hard drives. 

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Lil_Boy_Blue
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Message 2 of 6
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Hi

No idea either.

However if I had those devices I would know that a mouse takes a lot less power then a Disk Drive. 

I would think  "is the USB port shutting down?"

 

Should I have something like (but not exactly) this...

https://www.amazon.co.uk/Goobay-95749-SuperSpeed-3-0-Dual-Power-External/dp/B00H2JKHVY?SubscriptionI...

 

with 2 pugs to take power from 2 usb ports.

 

But obviously the Geek Squad have considered this and ruled it out.

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TheOldMan
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@Lil_Boy_Bluepoint might be valid if the USB drive is powered by the USB port.  If that is the case, perhaps a drive that has its own power supply would be better or use a self powered hub instead of letting the drive power from the USB port.


I'm not an HP employee.
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MATRIXG
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Hi thanks for responding to my issue. I tried a plug in external server as well as one powered by the laptops usb port. But same conclusion. 

 

Thanks again for the help. 

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TheOldMan
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I would try this drive on another PC, then.  See if it is a problem with the drive or the laptop.

In the statement " I bought this at Best Buy and Geek squad has no clue" is that reffering to the USB drive or the laptop?


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MATRIXG
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I tried both external servers on another PC and another laptop a Dell and they worked fine. I reached out to HP months ago and no response about warranty coverage. I think that is the only thing that will fix this issue. 

 

Thanks 

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