• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-10-2023 02:23 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi HP.

I purchased HP Elitedesk 800 G5 in unknown condition which came with Intel® I219LM Gigabit Network Connection .

I can not manage network to work.

I changed LAN cables, and  none of the lights on the LAN port lights up,and network not working.

I tried both drivers Intel and Microsoft one (which Windows installed) still not working.

What to do?

Is it possible that LAN chip is malfunctioning/defected and physically damaged?

I don't see any of the exclamation marks in device manager in network panel.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.