• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-11-2016 11:32 AM

HP Recommended
Product: HP Pavilion Elite 235f
Operating System: Microsoft Windows 10 (64-bit)

Our office shipping computer got the windows 10 update and now it can't connect to the internet.

 

The troubleshooting page says that it can't find the internet adapter driver.

 

Help!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-11-2016 11:45 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to try the W10 Realtek ethernet controller driver from the link below.

 

1st driver on the list.  Download, unzip and run the setup application.

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTy...

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-11-2016 11:45 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to try the W10 Realtek ethernet controller driver from the link below.

 

1st driver on the list.  Download, unzip and run the setup application.

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTy...

Was this reply helpful? Yes No

‎08-11-2016 12:13 PM

HP Recommended

This seems to have done the trick. Thank You!

Was this reply helpful? Yes No

‎08-11-2016 02:56 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.