cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
bdn1223
New member
2 0 0 0
Message 1 of 2
430
Flag Post

Solved!

Ethernet Port

HP Recommended
Pavilion 500-424
Microsoft Windows 10 (64-bit)

We recently had a very close lightning strike and it damaged the modem from Spectrum/Brighthouse and also seems to have disabled the ethernet port on the back of my desktop computer.  Does anyone know if the drivers can be reloaded for the ethernet or if not, does the whole motherboard need to be replaced or can just the ethernet port be pulled out and replaced.  I hate to take it to a repair person and be taken for a joy ride while they either charge me for parts and labor that I do not need or just yank my chain for being uninformed.  Any help would be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
banhien
Level 20
Level 20
98,742 37,784 12,824 27,070
Message 2 of 2
Flag Post
HP Recommended

@bdn1223

 

Please try the driver first

 

   http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71827.exe

 

My real experience with exactly same problem: few years back and insurance company replaced the motherboard after sending a techco to my house and he could not fix. I did not try to fix myself.

 

Please check with your insurance company.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
banhien
Level 20
Level 20
98,742 37,784 12,824 27,070
Message 2 of 2
Flag Post
HP Recommended

@bdn1223

 

Please try the driver first

 

   http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71827.exe

 

My real experience with exactly same problem: few years back and insurance company replaced the motherboard after sending a techco to my house and he could not fix. I did not try to fix myself.

 

Please check with your insurance company.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation