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Hello
We should say a little more ..
We do not know here, the model of the computer, and of this usb device.
HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
If it is too old can be normal and nothing to do!
When you say "not recognized" is it detected at least or not at all.
what does the device manager indicate, an error, nothing at all?
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