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lanbuster7
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Message 1 of 2
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Solved!

Ethernet port deactivating itself randomly

‎02-20-2020 02:20 PM

HP Recommended
Product: Elitedesk 705 G4 DM 35W
Operating System: Microsoft Windows 10 (64-bit)

Have 37 brand new desktops (EliteDesk Pro 7055 G4 DM 35W) and all are expereincing random Ethernet Port Deactivation.  LAN hardware has been tested and many other LAN devices installed on network and never experience this issue.  Problem is definitely limited to this model computer.  

To regaing Ethernet use the best solution is for an administrator to reset the Ethernet adapter (chage adapter setting --> Disable and then enable to get OS to reconfig and activate the Ethernet port.  

 

HELP! Users And LAN Admin are all fed up with the problem.  Two cases opened with Elite Support and little solutions offered.  

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions
Hibb1
Level 6
473 445 38 91
Message 2 of 2
Flag Post

‎02-20-2020 07:22 PM

HP Recommended

Hi,

I've seen similar issues on some HP consumer models, the solution was to go into the properties of the NIC in device manager, TURN OFF EEE (energy efficient ethernet) and GREEN ETHERNET and under the power management tab, UNTICK the option that allows the computer to put the NIC to sleep.

Does this make any difference?

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1 REPLY 1
Hibb1
Level 6
473 445 38 91
Message 2 of 2
Flag Post

‎02-20-2020 07:22 PM

HP Recommended

Hi,

I've seen similar issues on some HP consumer models, the solution was to go into the properties of the NIC in device manager, TURN OFF EEE (energy efficient ethernet) and GREEN ETHERNET and under the power management tab, UNTICK the option that allows the computer to put the NIC to sleep.

Does this make any difference?

Was this reply helpful? Yes No
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