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pipsqueakanim
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Flaky wireless keyboard and mouse

HP Recommended
HP ENVY Desktop PC TPE01-2000i (1K4E9AV)
Microsoft Windows 11

I just purchased a new computer (HP ENVY Desktop PC TPE01-2000i (1K4E9AV)) that comes with a bluetooth keyboard and mouse. But periodically (and daily) both become glitchy. They don't totally stop working but there are delays in typing, letters get missed or doubled, etc. Or the mouse will not respond smoothly. To be clear:

 

- The computer is maybe 3 feet from the keyboard/mouse tops.

- I have updated Windows 11 completely and have double checked to see if any bluetooth drivers need to be updated.

- I have run the troubleshooters. EDIT: Not sure what this means, but when I run the Bluetooth troubleshooter, it does say that it fixed a "check bluetooth radio status error". After ai run the troubleshooter, the keyboard does work better for a bit and then it gets flaky again. But again, never just stops working.

- I have forgotten and reconnected the bluetooth devices.

 

Basically, I've done everything I've found on articles like:https://support.hp.com/us-en/document/c06100754

 

Ideas? Honestly, I like wireless but not if it can't be relied upon.

6 REPLIES 6
ub6424
Level 9
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Message 2 of 7
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Hello @pipsqueakanim 

 

Please tell me the full product name and product number of the wirless keyboard/mouse combo.

 

best regards

---

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make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

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ub6424_0-1655758943554.png

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pipsqueakanim
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It's the combo that comes with the machine listed in the first sentence. I took the following pics from the back of the keyboard and mouse though if that's what you mean. Btw, I've placed the desktop on my desk and while the issue happens less frequently it hasn't cured it. And let's be honest, keeping the machine on the desk as opposed to under it is non-ideal.

 

IMG-4309.jpg

IMG-4308.jpg

  

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ub6424
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Hello @pipsqueakanim 

 

is this the setup guide of your wireless keyboard and mouse ?

Take a look at it, zoom in (to see better) and tell me, please.

http://h10032.www1.hp.com/ctg/Manual/c04374531.pdf

 

Reference HP page:

https://support.hp.com/us-en/product/hp-2.4-ghz-wireless-keyboard-and-mouse/6953278/manuals

 

Please report your results.

 

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

ub6424_0-1655763604801.png

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pipsqueakanim
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It might be similar but my mouse and keyboard look a bit different. HP provided virtually no documentation for my machine so I don't have anything better to point you to.

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ub6424
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Message 6 of 7
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Hello @pipsqueakanim 

 

(1) Remove all batteries from the keyboard and mouse.

(2) Wait a few minutes.

(3) Check voltage (V) of each battery. If you cannot check them take new ones and insert them again.

(4) Then test your keyboard and mouse ...

 

Please report your results.

 

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

ub6424_0-1655767961047.png

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pipsqueakanim
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That's not the issue. I had tried that early on. And the behavior isn't consistent with batteries being bad. Things function well the vast majority of the time. But you now, keyboards and mice need to ALWAYS work and I shouldn't need to run a troubleshooter each time things are flaky.

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