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HP Recommended

Product name: Victus 15

Issue: Wifi network disconnects and the speed varies frequently when connected.

2 REPLIES 2
HP Recommended

Hi @Karthik910,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP Victus 15 laptop is experiencing Wi-Fi disconnections and fluctuating speeds. Here are a few steps to troubleshoot and fix the issue:

Firstly, Check the Network Adapter in Device Manager-
1. Press Windows + X and select “Device Manager.”
2. Expand the “Network adapters” section.
3. Look for the Wi-Fi adapter (usually named “Realtek RTL8821 CE 802.11ac PCIe adapter”).
It might be a driver issue if it’s missing or has an exclamation mark.

Secondly, Update the Network Adapter Driver-
1. Right-click on the Wi-Fi adapter and choose “Update driver.”
2. Select “Search automatically for updated driver software.”
3. Follow the on-screen instructions to update the driver.

Also, Reset Network Settings-
1. Open Settings (press Windows + I).
2. Click on Network & Internet.
3. Go to the Advanced Network settings tab.
4. Under More Settings, click Network Reset and follow the prompts.
5. Restart the laptop after the reset.
 

For more help, please try the steps shared on the HP Website. 
 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

HP Recommended

Hi @Karthik910,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.