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‎07-02-2022 11:21 AM

HP Recommended
Product: HP Laptop - 15z-gw000 CTO
Operating System: Microsoft Windows 11

Hi, all. As the title has stated Generic Bluetooth Error is causing my bluetooth to not function properly. I installed the updated drives and software from HP, restarted my laptop, gone through device manager and still nothing.

 

Any idea what I'm doing wrong? Why can't Windows load the drivers required for this device? (Code 31)

Generic Bluetooth Radio Error.pngCode 31.pngNot Connected.png

3 REPLIES 3

‎07-02-2022 11:23 AM

HP Recommended

Hi:

 

What model Wi-Fi adapter does your notebook come with?

 

You can find that information by going to the device manager, click to expand the Network Adapters device manager category and there you will find the name and model of the Wi-Fi adapter installed.

 

You would download and install the same model Bluetooth driver for the model Wi-Fi adapter your notebook has.

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‎07-02-2022 11:33 AM

HP Recommended

Hmm? Any idea which one it is? 

WIFI ADAPTER.png

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‎07-02-2022 11:37 AM

HP Recommended

Hi:

 

You need this W11 Bluetooth driver for the Realtek wifi card's Bluetooth adapter.

 

1.9.1038.3007

 

https://ftp.hp.com/pub/softpaq/sp136501-137000/sp136563.exe 

 

This one is newer than what is on your notebook's support page.

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