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Locked

‎12-31-2018 06:04 PM

HP Recommended
Product: HP Pavilion Gaming Desktop AMD Ryzen 5

My HMDI Inport is covered up by a black piece of plastic can I and should I remove it?

2 REPLIES 2

‎12-31-2018 06:32 PM

HP Recommended

Welcome to the HP Support Community @Kevin_A36

 

Yes you can remove it.

 

It is used for protection during shipping.

 

REO

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‎12-31-2018 06:53 PM - edited ‎12-31-2018 06:57 PM

HP Recommended

Hi, @Kevin_A36

 

You can remove it, but I have a different opinion as to why it is capped.

 

If the port is on the motherboard, and your PC has an add on video card, HP covers the motherboard video port so you don't hook up the monitor cable to the onboard video, which is disabled when a discrete video card is added.

 

This is done in an effort to keep the customer from connecting the video cable to the wrong port and having no video, thus prompting a call from the customer to technical support.

 

I have ordered brand new HP business desktop PC's with video cards and the onboard VGA ports are always capped off.

 

The ones without video cards never have the onboard video ports capped off.

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