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Kevin_A36
New member
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Message 1 of 3
330
Flag Post

HDMI covered up

HP Recommended
HP Pavilion Gaming Desktop AMD Ryzen 5

My HMDI Inport is covered up by a black piece of plastic can I and should I remove it?

2 REPLIES 2
REO51ST
Level 16
25,082 10,432 3,568 8,384
Message 2 of 3
Flag Post
HP Recommended

Welcome to the HP Support Community @Kevin_A36

 

Yes you can remove it.

 

It is used for protection during shipping.

 

REO

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Paul_Tikkanen
Level 21
Level 21
141,495 65,059 22,088 34,012
Message 3 of 3
Flag Post
HP Recommended

Hi, @Kevin_A36

 

You can remove it, but I have a different opinion as to why it is capped.

 

If the port is on the motherboard, and your PC has an add on video card, HP covers the motherboard video port so you don't hook up the monitor cable to the onboard video, which is disabled when a discrete video card is added.

 

This is done in an effort to keep the customer from connecting the video cable to the wrong port and having no video, thus prompting a call from the customer to technical support.

 

I have ordered brand new HP business desktop PC's with video cards and the onboard VGA ports are always capped off.

 

The ones without video cards never have the onboard video ports capped off.

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