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JRB-NPLE
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Solved!

HELP Please! Wireless keyboard AH0G stopped working - how do I recharge or replace?

HP Recommended
Envy All in One Z7B67EA
Microsoft Windows 10 (64-bit)

Hello, Will someone plaese help?

Wireless keyboard model AH0G just stoppped working.

Looks like a closed unit. can't see any place for batteries. 5 months old. there is an on/off switch and the light flashes (but doesn't stay on) when turned on.

There is also a place to put a cable, but I don'r recognise the shape and do not have a cable with that fitting. Does anyone know if it can be recharged or batteries inserted or what cable I need to get to plug it in?

Your help will be very much appreciated ....

must now go out and but a keyboard to finish the items I am working on beacuse altough there is an on screen keybaord its not practical on a desktop as screen too far away etc.

Thank you

JB

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A4Apollo
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Hey there! @JRB-NPLE, Thanks for stopping by the HP Support Forums!

 

I understand you have wireless keyboard issues with your PC.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Have you tried checking with different set of batteries?

 

Have you tried connecting the the USB receiver to different USB ports on your PC?

 

As you mentioned the wireless keyboard is not functioning anymore on your PC.

 

Try few steps recommended below.


Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

 

Also, Re-synchronizing the keyboard and/or mouse causes the devices to reconnect to the receiver using new identification numbers.
   NOTE:
You must complete the following connection sequence within 60 seconds. If you do not complete the sequence in 60 seconds, start over.
Disconnect the wireless receiver from the USB slot.
   NOTE:
For some HP All-in-One and desktop PC products, the USB receiver is built into the computer. Check the service manual for USB wireless receiver removal process.
Wait 10 seconds and push the receiver back into place, making sure to push it in as far as it will go. If the receiver has an LED indicator, the activity light on the receiver comes on and then goes off within five seconds.
   NOTE:
If problems persist after resetting AND you have another wireless keyboard or mouse nearby, perform these steps again, holding down the keyboard or mouse sync button for ten seconds. Doing this might give the keyboard or mouse a new ID number in case the other keyboard or mouse was using the same number.

 

Refer this article to further troubleshoot wireless keyboard issues with your PC.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this helps!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

JRB-NPLE
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Hi Mr Robot,

Thank you for getting back to me.

 

I bought a plug in keyboard which helped me continue my work.

The keyboard is sealed. There is no opening for batteries.

I didn't set up anything when the PC (all in one) arrived, no usb thingy that connects the keyboard & mouse to the PC so must be intenal which is why I was so flumoxed (technical term). 

 

Later I found that a Samsung Mobile Phone charge cable fitted into the slot at the back of the keyboard.

So pluged the keyboard in my mobile phone charger cable & plug and next day - hey presto all working agin!

So just needed charging.

I should have come back & added to the post, apologies for wasting your time 😞

 

Many thanks for taking the time.

 

All the best

 

JB

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