• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-19-2019 02:19 PM - edited ‎01-19-2019 02:21 PM

HP Recommended
Product: HP 260 G2 DM (2KL55EA)
Operating System: Microsoft Windows 10 (64-bit)

Dear friends,

I bought new HP 260 G2 DM (2KL55EA). Everything is working well except off WiFi. However, my Ethernet is working well just WiFi is not working. 

I downloaded drivers from official sites of HP and I made sure that I downloading driver for correct product and for correct device. Although the installation finished successfuly, nothing changed and the WiFi is still not working. I rebooted computer many times using Restart or Shut down.

If anyone can help me I will be really happy. I really need to make the WiFi work. Without it is unfortunately useless for my work.

Thank you very much for all your tips and help.


1 REPLY 1

‎01-19-2019 02:32 PM

HP Recommended

Hi:

 

Not all of the 260 G2 DM's come with built in wifi.

 

I'm looking at the parts list for the product number you posted, and no internal wifi adapter nor antenna kit is listed.

 

http://partsurfer.hp.com/Search.aspx?searchText=2KL55EA

 

Here are some specs I found from a reseller's website and it also does not list that product number coming with built in wifi.

 

https://www.gigatron.rs/brandname_racunari/hp_260_g2_desktop_mini_pc__2kl55ea-130258

 

The easiest thing to do to add wifi capability to your PC, would be to purchase an external USB wifi adapter.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.