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Hello
Do you have an accessible usb dongle, it is unique, for the keyboard and the mouse, ??
The indication given does not allow the computer model to be identified.
The keyboard may be out of order!
If you can remove the dongle and plug it into another computer, and that doesn't work, unfortunately there is no silver bullet.
If it is an internal component which is defective, it will have to be replaced!
HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
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