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‎10-19-2021 03:07 PM

HP Recommended
Product: Example: Windows 10
Operating System: Microsoft Windows 10 (64-bit)

I just moved from CA to Arizona.

I’m setting up my Desktop Windows 10 all-in-one & will not connect to my Wifi (Century Link)

I followed all instructions suggested (online & diagnostic reset).

All my other device are all connected (iPhone, IPad, Laptop, Amazon Tablet) no problem 

I am getting frustrated now.

any help please

 

thanks for assistance

Selah-

Category:
2 people had the same question
2 REPLIES 2

‎10-19-2021 04:07 PM

HP Recommended

@Selah-7729 

 

Can it see the router or not ? If not probably it does not support 5.0GHz networks. You have to allow your router to broadcast DUAL bands, it will see 2.4GHz network and allow you to connect.

 

Regards.

BH
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‎10-19-2021 04:58 PM

HP Recommended

Hello Banhien, 

thank you for your response.  I am not very tech person.  How do I check the router dual bands to check 2,4GHz if it does not support 5.0GHz network.  Appreciate if you can guide me on this.  Your desperate friend, Selah

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