HP All in one desktop HP 20 does not detect wifi and is on airplane mode

[JulzT]

Up until last week my desktop was working fine with no problems re my wifi. Then all of a sudden it was on airplane mode and could not detect wifi st all. I initially thought it might be due to a windows update so I restored it to a previous version but it still does not work. It's like wifi is not even coming up under network. Almost as if it's been erased. I'm sure for some reason my pic is sitting on airplane mode but I can't even find airplane mode under network. I've googled and tried different things with no luck then I came across this forum. Can someone pls help me fix this issue. Surely I'm not the only one who's had this issue😔

[Chimney_83 · Accepted solution]

Thanks for the post and Welcome to HP Forums @JulzT,

I see you are facing an issue with your computer where you are unable to turn off the airplane mode. Happy to help. 

Kudos to you for trying to troubleshoot the issue on your own. 

May I know the product number of your computer? Click here for assistance. 

Please refer to this HP Article for assistance in turning off airplane mode. (Article is titled notebook, but the procedure is the same for desktops/all-in-one.)

As long as the computer is in Airplane mode, none of the wireless networks will be listed on your computer.

If the issue persists even after following the procedure mentioned in the article. 

Please follow the procedure mentioned below. 

Open device manager by doing a right-click on the Windows button.

Please check if the wireless adapter is enabled in device manager (check if there are any errors)

Open network and sharing center by doing right-click on the network icon the taskbar. 

On the network and sharing center screen, select the option on the left - change adapter settings.

This would display the network adapters on the computer. 

Right-click on the wireless adapter and check if it is enabled and try to connect to your network. 

For other troubleshooting steps, please refer to this HP Article. 

Let me know if this helped. 

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