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‎06-30-2024 01:44 AM

HP Recommended
Operating System: Microsoft Windows 11

I recently purchased an HP CS10 wireless mouse and encountered a strange issue. After inserting fresh batteries, the mouse started auto-scrolling in a square pattern on my Windows 11 system. I've tried restarting the system after uninstalling driver, checking battery placement, and ensuring no nearby interference, but the issue persists. Has anyone else experienced this with the CS10 mouse on Windows 11, and what steps did you take to resolve it? Any insights or troubleshooting tips would be greatly appreciated!

1 REPLY 1

‎07-02-2024 07:04 AM

HP Recommended

Hi @AnuTig3r,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the HP mouse and may need a replacement.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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