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MB231
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HP Desktop Pavilion Cannot connect to WiFi after Windows 10 upgrade

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Microsoft Windows 10 IOT

In August, we upgraded to Windows 10 for our HP Pavillon Desktop. We have not been able to connect to WiFi since then. This was not an issue with wife & I being able to go to work. But now that we are home, we need to be able to get on WiFi with this computer. Over the last month we have tried every recommendation on line from HP help sites with no luck.  How do we fix this? 

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Riddle_Decipher
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@MB231 I request you to check in the device manager if the wifi card drivers are present:

  • Open the device manager.

Figure : Example of the Device Manager

Device Manager

  • Expand "Network adapters" and let me know what is listed in network adapters.

If the drivers in network adapters do not have a yellow exclamation mark or a question mark then please perform the following steps that can help to fix the wifi issue:

 

First, we have a step by step guide to walk you through the troubleshooting process here: 
Troubleshooting Your Wireless Network and Internet Connection

 

A second option, is to try these steps:
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

 

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems.
You can change the operating system with the drop-down in the upper-right corner of the document.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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