HP Desktop connects to wifi, but cannot use apps that require wifi

[hellloooooooo]

Hello! My HP ENVY Desktop connects to the wifi well, but if I try to use the wifi for anything, it doesn't work. I can even make browser searches, but can't access any of the search results. I can't use spotify or steam or any app that requires internet. I know the wifi works well because it works with every other device in the house, so it has to be something about the computer.

[Jay_G24]

Hi @hellloooooooo,

I'd like to help!

To better assist you - 

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

For now, I recommend you follow the below steps and check if it helps.

Method 1:

Run the apps troubleshooter and check if it helps with the issue. Refer to the following article and run the Apps troubleshooter:

Run the troubleshooter for Windows apps

If the issue still exists, try the next method.

Method 2:

Try to run a System File Checker (SFC) scan to check for any file corruption. SFC scan will scan for corrupt system files on the computer and repair them.

1. Press Windows key + X, click Command Prompt (Admin).
2. In the Command Prompt, type the following command, and then press ENTER: 
   sfc /scannow

If the issue still exists, try the next method.

Method 3:

You may check the same issue with the new user account.

Try these steps to create a new user account and check if it fixes the issue. Refer to the steps below to create a new User Account:

1. Go to Settings.
2. Choose Accounts and then select Other User Accounts towards the left.
3. Select Add an Account.
4. Enter a user name and hit Next.
5. Click on Finish.
6. Sign out from the current Account and Log into the new account.
7. Check if the issue persists.

If the above doesn't work, you may need to reset the browser.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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