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KK4955
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Message 1 of 2
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HP ENVY 20-d030xt TouchSmart All-in-One CTO Desktop PC wirelless network disappeared

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I have HP ENVY 20-d030xt TouchSmart All-in-One CTO Desktop PC 64 bit Windows 10. The only network my pc is showing Ethernet. Wi-fi adapter is missing. Checked device manager and there is no mention of wireless in Network adapter. I had used wi-fi in this PC one year ago. Similarly  the bluetooth does not connect with my IPhone, but wirelss keyboard and mouse work.

1 REPLY 1
banhien
Level 20
Level 20
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@KK4955 

 

I have HP ENVY 20-d030x is a CTO machine, we won't be able to find its specs, only the I have HP ENVY 20-d030 machine

 

            https://support.hp.com/au-en/document/c03527526

 

It came wit Windows 8 and you upgraded to Windows 10. HP does not supply Windows 10 drivers for it

 

            https://support.hp.com/us-en/drivers/selfservice/HP-ENVY-20-All-in-One-Desktop-PC-series/5295884/mod...

 

I believe it uses Ralink Wireless LAN - 802.11bgn+BT wifi adapter part #  689215-001 . Please try  

 

                https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71571.exe

 

Regards.

BH
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