HP ENVY Curved All-in-One 34-b010qe CTO Wireless Keyboard Connection Issue

[SepehrRaeisi]

Hello HP Community,

I am reaching out for assistance with an issue I am facing with my HP ENVY Curved All-in-One - 34-b010qe CTO and its wireless keyboard (Model: 869462-001).

The keyboard, which connects through the device’s internal wireless system (not Bluetooth or a USB receiver), has stopped functioning and will not reconnect to the computer. Here are the steps I have already tried:

1. Checked the keyboard’s batteries to ensure they are fully charged and functioning.

2. Restarted the computer and ensured that the wireless functionality is enabled.

3. Attempted various key combinations (e.g., Fn + C, Esc + K) to reset or pair the keyboard, but without success.

4. Verified that the system’s Bluetooth and wireless drivers are up to date.

5. Consulted HP’s virtual assistant, but the suggestions were focused on keyboards using USB receivers or Bluetooth, which do not apply to my setup.

The keyboard does not have any dedicated buttons for pairing or resetting, and I cannot find any documentation specific to reconnecting this model to the All-in-One system.

I would greatly appreciate guidance on:

Any specific key combinations or steps to put this keyboard into pairing mode.

If there is a driver or firmware update required for this specific keyboard or All-in-One model.

Any other solutions that might resolve the issue.

Thank you in advance for your help. I look forward to any suggestions or advice the community can provide!

[Rachel571]

Hi @SepehrRaeisi 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’re dealing with an issue where your HP ENVY Curved All-in-One (34-b010qe CTO) wireless keyboard has stopped functioning and will not reconnect. Since this keyboard uses the internal wireless system (not Bluetooth or USB receiver), it could be related to wireless communication issues or settings. Here's a set of troubleshooting steps and possible solutions for this specific situation.

1. Check for Wireless Receiver or Internal Connection Issues

Since the keyboard uses the internal wireless system, the communication could be affected by a connection problem between the keyboard and the internal receiver in your HP ENVY. A hardware issue with the internal receiver could prevent reconnection.

Steps to check:

• Restart your computer to refresh the system.
• Ensure that no other devices are interfering with the wireless signal (e.g., other wireless devices, USB devices, or electrical interference).
• Check for physical obstructions between the keyboard and the computer that might be blocking the wireless signal.

2. Try Resetting the Wireless Keyboard

Since the keyboard doesn't have dedicated buttons for pairing, there may be a way to reset it using key combinations or a specific sequence. While you’ve already tried combinations like Fn + C and Esc + K, it's worth trying a few more options to trigger a reset or pairing process.

• Press and hold the Esc key for 10-15 seconds. Sometimes holding down a key for an extended period can reset the connection.
• **Try holding the Esc key while pressing the Fn key. This combination might help reset the keyboard's internal connection to the computer.

3. Ensure the Wireless Functionality is Enabled

Make sure that your system’s wireless functionality is enabled and that the keyboard’s wireless signal is not being blocked.

• Check the wireless status on your HP ENVY system:
  • Go to Settings > Devices > Bluetooth & other devices.
  • Make sure wireless settings are active.
  • Ensure there’s no interference from other devices (such as a USB receiver or Bluetooth device).

4. Update Your HP ENVY All-in-One’s Drivers and Firmware

While you’ve already updated your Bluetooth and wireless drivers, it may be useful to check for any firmware updates or HP software updates specifically for the keyboard and the internal wireless connection.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support