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10-27-2021 02:32 PM
Win 11 operating system as received new, since I have received this computer the WiFi is intermittent. It works for a while then disconnects, sometimes I can get it to re-connect & other times it takes a full re-boot.
A few times computer won't even turn off & shows frozen screen (total lock-up) & takes full power down to re-set.
All my other win 10 computers have a stable WiFi from same router & this computer works OK from Eithernet connection. Just the WiFi has BIG issues.
I have tried all the normal things like driver install, WiFi adapter removal & re-install, trouble shooting, turning off the power setting (allow computer to shut off), barking at the moon but nothing helps.
This thing seems to need either a properly designed driver or an IRQ range change.
Just doesn't work correctly ever since new__
10-31-2021 05:41 AM
I finally got my WiFi working & staying connected.
I tried a number of things so not sure what one thing (or things) actually got it to stay connected but so far it is working OK.
First thing I did was go to power management on the 802.11ac PCI adapter & untick the (allow computer to turn off this device to save power). This by itself made no difference but might have been part of the final answer.
Next thing I did was uninstalled the 802.11ac PCI adapter driver then rebooted, that allowed it to re-install the driver on re-boot. (this alone didn’t seem to help or make it work correctly)
Next, I disabled the Gaming GBE family Controller (ethernet adapter), this might have helped but WiFi still disconnected occasionally.
Next, with Gaming GBE family Controller (ethernet adapter) still disabled I completely uninstalled the 802.11ac PCI adapter complete with uninstalling the driver. Then I re-booted.
On the re-boot it automatically re-installed the 802.11ac PCI adapter but the driver it re-installed was not the same Microsoft driver it came with but instead it was a Realtek 2024.0.10.223 (date 5/21/2021) driver.
Something in the above worked (probably the uninstalling the 802.11ac PCI adapter complete with uninstalling the driver) then a reboot as the WiFi became functional & stayed connected.
I ran it like this for a couple of days as a test (it worked OK) I then re-enabled the Gaming GBE family Controller (ethernet adapter). That didn’t change the function as WiFi still stayed connected.
So as of now (with doing the above) my WiFi is working & staying connected.
The only slight problem remaining is when the computer wakes from sleep (I have hibernate disabled) it then takes 20-30 seconds for the WiFi to come alive & re-connect. So sleep is turning something off that effects the WiFi adapter. I will eventually address this but I typically use my computer enough during the day that it seldom goes to sleep (my sleep is set to 2 hours).
11-04-2021 02:33 PM
Thanks for engaging in the HP support community! This is a wonderful location to converse with the community, get assistance and find tips! I understand that you need assistance with the wireless connection dropping randomly on your notebook. I’ll be glad to assist you with this.
We need to isolate it to being hardware or software related first.
For better clarity, I would require more information regarding this.
- When did this first begin?
- Did it happen after a software or windows update?
- Have you tried to run any test on the wireless card from F2?
Please try these steps first.
1. Open CMD with Administrator
2. Type: sc config storsvc type= own
( this resets this service to its default state )
3. Restart the PC.
4. Check if this fixes it.
I recommend you try to follow the below steps:
Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties > Under properties go to Power Management Tab> Uncheck "Allow the computer to turn off this device to save power".
If it does not, please visit this link for further support: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)
If not check this link out: Common fixes for wireless connectivity issues.
The next thing, I would suggest here is to uninstall the wireless drivers from the device manager:
Right-Click on the start button> click device manager> Network adapters>then select the wireless drivers and right-click on it and uninstall the Wifi drivers.
Then restart the computer and check if you are able to go online.
Finally, please update the bios, chipset, and wifi drivers from this link: http://hp.com/drivers Please select the country and follow the on-screen instructions.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer to this link to know how to use HP support assistant.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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