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HP Recommended
Elitedisplay e243d
Microsoft Windows 10 (64-bit)

Hi,

in early June I got an Elitedisplay e243d. I currently have an HP EliteX2. 

after unboxing, I updated the BIOS, installed the most updated drivers and everything worked great for a few weeks. 

 

Starting yesterday, the network adapter of the monitor just disappeared and one of the USB controllers failed as shown on the picture

 

Rodrigogp_0-1593048941995.png

the properties of the devices are below.

 

Rodrigogp_1-1593049227480.png

 

 

Everything else works fine, Webcam, Soundcard, Laptop charging... except the Network card. 

 

I have tried uninstalling, installing, rebooting, updating drivers... nothing works.. 

 

Any ideas will be appreciated. 

2 REPLIES 2
HP Recommended

Howdy,

Thanks Rodrigogp, I'm experiencing the same issue with users in my organisation. Uninstalling the device, and Realtek networking drivers and waiting for a re-installing hasn't resolved the issue.

 

Regards

HP Recommended

What worked for me for a while was to unplug the monitor from the power for a couple of minutes..  then it worked again for around 1 month ... and then the problem happened again.  I did not try to unplug it again because I was already using a USB network adapter ... 

 

I hope that this solves the problem for you.

 

 

 

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