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‎03-13-2021 07:10 PM

HP Recommended
Product: HP Envy 23 All in One
Operating System: Microsoft Windows 10 (64-bit)

My pc has been connected by ethernet cable but I recently switched internet providers and have to use wifi on it now but no wifi connections are being shown under "network connections" on the ethernet that was previously used. I think I may have deleted the wireless driver by accident but I don't know how to redownload it since the pc currently isn't connected to the internet.

1 person had the same question
2 REPLIES 2

‎03-13-2021 08:47 PM

HP Recommended

@Gabby1755 

 

What is your HP Envy 23 All in One  ? It may ONLY support 2.4GHz networks therefore it can't see 5.0GHz networks. Please allow your wifi router to broadcast dual bands, it should be able to pick up 2.4GHz signals and allow you to connect.

 

Regards

BH
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‎03-14-2021 01:32 PM

HP Recommended

The issue is that wireless connection doesn't show up under network and internet at all.

Processor: Intel(R) Core(TM) i5-330s CPU @ 2.70GHz 

 

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