• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-13-2021 07:10 PM

HP Recommended
Product: HP Envy 23 All in One
Operating System: Microsoft Windows 10 (64-bit)

My pc has been connected by ethernet cable but I recently switched internet providers and have to use wifi on it now but no wifi connections are being shown under "network connections" on the ethernet that was previously used. I think I may have deleted the wireless driver by accident but I don't know how to redownload it since the pc currently isn't connected to the internet.

2 REPLIES 2

‎03-13-2021 08:47 PM

HP Recommended

@Gabby1755 

 

What is your HP Envy 23 All in One  ? It may ONLY support 2.4GHz networks therefore it can't see 5.0GHz networks. Please allow your wifi router to broadcast dual bands, it should be able to pick up 2.4GHz signals and allow you to connect.

 

Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎03-14-2021 01:32 PM

HP Recommended

The issue is that wireless connection doesn't show up under network and internet at all.

Processor: Intel(R) Core(TM) i5-330s CPU @ 2.70GHz 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.