HP Envy 32 AIO will not connect with Bluetooth speaker/headphones

[Ddubs94]

Trying to connect my Bluetooth speakers to my HP Envy desktop, however, when my computer is connected to the wifi, it automatically kicks the Bluetooth connection out. Oddly enough, when I turn off the wifi, I can reconnect my Bluetooth device but obviously can't do anything since the wifi is turned off. When I turn the wifi back on, the problem reemerges. Is anyone having the same issue? 

[Nal_NR]

Hi @Ddubs94,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it must be to have Bluetooth connectivity issues with your HP Envy desktop, especially when it interferes with your Wi-Fi connection. Let’s see if we can pinpoint the cause and find a solution.

• Have you recently updated your Wi-Fi or Bluetooth drivers, or installed any new software that might affect connectivity?
• Does this issue happen with all Bluetooth devices, or just certain ones (like specific headphones or speakers)?
• Are there other Wi-Fi networks or devices in your environment that could potentially be causing interference?

In the meantime let's try these steps. 

Update Wi-Fi and Bluetooth Drivers:

• Go to Device Manager (right-click the Start button and select it).
• Expand Network adapters and Bluetooth sections, then right-click each device to check for driver updates.
• Alternatively, you can download the latest drivers from HP’s support website for your specific model.

Adjust Bluetooth Power Settings:

• Open Device Manager and find your Bluetooth adapter.
• Right-click on the Bluetooth adapter, select Properties, go to the Power Management tab, and uncheck Allow the computer to turn off this device to save power.

Change Wi-Fi Channel:

• Sometimes Wi-Fi and Bluetooth signals can interfere, especially on the 2.4 GHz frequency.
• Access your router settings (often found at an address like 192.168.1.1) and look for Wi-Fi channel settings under Wireless Settings. Switch to a less congested channel or try the 5 GHz band if your router and device support it.

Disable Wi-Fi/Bluetooth Coexistence Setting:

• Many wireless adapters have a setting to improve performance when both Wi-Fi and Bluetooth are in use. In Device Manager, right-click on your Wi-Fi adapter, select Properties, go to the Advanced tab, and look for an option related to "Bluetooth Collaboration" or "Coexistence" and disable it.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update and check for updates.
• Sometimes, Windows updates include patches that resolve Bluetooth and Wi-Fi conflicts.

If the problem persists, there could be an issue with hardware compatibility.

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.