HP Envy 5646 - keep getting message "scanner in use" but it isn't

[Intheshed]

When I try scanning on my Envy 5646 printer, I get an error message saying the scanner is currently in use.  But it isn't. 

What do I need to do to clear this?   I have Windows 10 and a couple of months ago installed Office 365.  Scanner working perfectly until last night.  Printer is still working fine.

Any help would be appreciated!  

Many thanks.

[Dvortex · Accepted solution]

Welcome to HP Support Forum. I hope you're well @Intheshed!
 

I read about the printer issue and wanted to stop in to share my suggestions with you 🙂

Let’s start by performing a hard reset on the printer. This should help you fix this issue.

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.
• Now try making a copy on the printer. If the copy comes out fine, then proceed to scan.

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂
 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Intheshed]

Thank you for this.  As it happens, I tried to run the Scan Doctor as previously recommended.  This actually made things worse and I decided to use the method you described above (although left the printer off for considerably longer than suggested). This worked perfectly and I now have a fully working scanner again.

Many thanks!

Christine