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Intheshed
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Solved!

HP Envy 5646 - keep getting message "scanner in use" but it isn't

HP Recommended
HP Envy 5646
Microsoft Windows 10 (64-bit)

When I try scanning on my Envy 5646 printer, I get an error message saying the scanner is currently in use.  But it isn't. 

 

What do I need to do to clear this?   I have Windows 10 and a couple of months ago installed Office 365.  Scanner working perfectly until last night.  Printer is still working fine.

 

Any help would be appreciated!  

 

Many thanks.

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Dvortex
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Welcome to HP Support Forum. I hope you're well @Intheshed!
 

I read about the printer issue and wanted to stop in to share my suggestions with you 🙂

 

Let’s start by performing a hard reset on the printer. This should help you fix this issue.

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.
  • Now try making a copy on the printer. If the copy comes out fine, then proceed to scan.

 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂
 

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DVortex
I am not an HP Employee

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Dvortex
Retired
Retired
9,855 4,035 927 1,666
Message 2 of 3
Flag Post
HP Recommended

Welcome to HP Support Forum. I hope you're well @Intheshed!
 

I read about the printer issue and wanted to stop in to share my suggestions with you 🙂

 

Let’s start by performing a hard reset on the printer. This should help you fix this issue.

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.
  • Now try making a copy on the printer. If the copy comes out fine, then proceed to scan.

 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂
 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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Intheshed
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Thank you for this.  As it happens, I tried to run the Scan Doctor as previously recommended.  This actually made things worse and I decided to use the method you described above (although left the printer off for considerably longer than suggested). This worked perfectly and I now have a fully working scanner again.

 

Many thanks!

Christine

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