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- HP Envy AIO PC 27 WiFi adapter flakey
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07-13-2022 08:04 AM
HP Recommended
Product: HP ENVY All-in-One - 27-b011
Operating System: Microsoft Windows 10 (64-bit)
- HP Envy AIO PC 27-b0XX
- Intel(R) Core(TM) i7-6700T CPU @ 2.80GHz 2.81 GHz
- Windows Version - 21H2
- OS Build - 19044.1766
- Intel Dual Band Wireless-AC 3168
- Driver Version – 19.51.40.1
When I boot the system, both the Ethernet and Wi-Fi adapters show as available. I then select the Wi-Fi connection and it fires up with no issues. The MS Device Manager reports the “Device is working properly”. Here is the failure scenario:
- Start Wi-Fi at 8:22am.
- 8:28am the Wi-Fi adapter stopped and was no longer available.
- MS Device Manager reported that “Currently, this hardware device is not connected to the computer. (Code 45) To fix this problem, reconnect this hardware device to the computer.”
- 8:29am it comes back and the network connection is automatically reconnected.
- 8:31 is disappears.
- 8:32am it’s back.
- 8:33 is disappears.
- 8:34am it’s back.
- 8:35 is disappears.
- This time it doesn’t come back.
- MS Device Manager now reports that “This device cannot start. (Code 10). {Operation Failed} The requested operation was unsuccessful.”
I did a system RESTART and the Wi-Fi adapter still did not appear – only the Ethernet adapter.
Next I did a system SHUTDOWN and then rebooted and the Wi-Fi adapter was there and the above failure scenario repeated itself.
Any assistance with this is very much appreciated.
1 REPLY 1
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