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BWare1947
Level 2
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Solved!

HP Envy Laptop achieves only 1/4 of Internet speed that's available at the modem

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HP ENVY - 17t-s100 CTO
Microsoft Windows 10 (64-bit)

I  have Suddenlink cable internet service (400mbps download).  A Suddenlink tech visited my home this morning and confirmed that I am getting 400mbps+ at the Netgear modem.  However, when I connect the laptop to the modem via ethernet cable, I am only able to get download speeds of about 100mpbs when I test the speed via Speedtest.net.

 

Is the network adapter in the laptop speed-limited in some fashion?  What other possibilities are there for the loss of speed when direct-connected?  What are possible solutions??

 

Thanks in advance for any help provided.

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banhien
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@BWare1947

 

Your machine is a CTO machine, it can have one of the following options

 

  • Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth® 4.2 Combo Adapter (non-vPro)
  • Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter

The following document shows speed of the Intel AC 7265 IN THEORY

 

    https://www.intel.com/content/dam/www/public/us/en/documents/product-briefs/dual-band-wireless-ac-72...

 

We will never get to theory speed. 

 

>>> What other possibilities are there for the loss of speed when direct-connected?

 

Your machine only has Integrated 10/100 network interface card (NIC) . This explains where numer 100 comes from.

 

Regards.

BH
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BWare1947
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1.  The Intel Wireless adapter is the AC 7265--but that has nothing to do with my problem when I'm connected to the modem via ethernet cable.

2.  I thought the ENVY 17T has an Integrated10/100/1000 NIC, in which case it should be able to handle the 400mbps speed being delivered at the modem.

 

Any other thoughts or ideas?

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BWare1947
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Is there any way to swap out the 10/100 NIC for s 10/100/1000 NIC?

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banhien
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@BWare1947 wrote:

Is there any way to swap out the 10/100 NIC for s 10/100/1000 NIC?


Hi,

 

Sorry no, the NIC port is soldered to the motherboard. I'm actually using

 

   https://www.anker.com/products/variant/Aluminum-3-Port-USB-3.0-and-Ethernet-Hub/A7514041

 

I've got 2 more USB 3.0 ports.

 

Regards.

BH
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