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- HP Community
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- Desktop Wireless and Networking
- HP Envy Not Connecting to Wireless Display
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12-17-2021 07:00 PM
I am attempting to link a HP Envy x360 to a wireless display (Samsung Smart TV) over a common Wi-Fi network, but it is not connecting. I have made this connection over the same network with a different computer running the same OS. I have checked the following:
I am running Windows 10 Pro on a HP Envy x360 as per image below
My user has Administrator permissions
The latest network adapter driver is installed and functioning (see pic)
The WLAN-AutoConfig service is running (set to Automatic, see pic)
Wireless display is enabled through the firewall (see pic, have tried to connect with both the firewall enabled and disabled)
The wireless display ([TV]Samsung LED55) and the laptop are both connected to the same wireless network
The wireless display appears in the connect to device menu in the action center (see pic)
When an attempt is made the display ([TV]Samsung LED55) indicates an attempt to connect is being made (displays “Connecting to James…). The screen then displays that “Screen Mirroring has ended.”
A notification in the action center appears stating “Something went wrong – Your device couldn’t connect.” (see pic)
I’ve performed a Network reset and uninstalled/re-installed the network card
I have also updated the laptop using HP Support Assistant
When reviewing the WLAN-AutoConfig service in Event Viewer only two notifications appear (see pic)
- Event ID 8008 Stop the device network
- Event ID 8003 AcmConnection
No errors appear
When I have connected with a Lenovo ThinkPad running Windows 10 Pro and it works perfectly. When I review the WLAN-AutoConfig service notification for the Lenovo laptop eight notifications appear starting with Event ID 8005 “Start the device network”. This leads me to believe that something is stopping the WLAN-AutoConfig service on my HP laptop from running correctly.
Please advise on what further steps I need to take to correct this issue.