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HP Recommended
HP Envy x360
Microsoft Windows 10 (64-bit)

I am attempting to link a HP Envy x360 to a wireless display (Samsung Smart TV) over a common Wi-Fi network, but it is not connecting. I have made this connection over the same network with a different computer running the same OS. I have checked the following:

I am running Windows 10 Pro on a HP Envy x360 as per image below

James_W_H_0-1639792738444.png

 

My user has Administrator permissions

James_W_H_1-1639792738448.png

 

The latest network adapter driver is installed and functioning (see pic)

James_W_H_2-1639792738451.png

 

The WLAN-AutoConfig service is running (set to Automatic, see pic)

James_W_H_3-1639792738458.png

 

Wireless display is enabled through the firewall (see pic, have tried to connect with both the firewall enabled and disabled)

James_W_H_4-1639792738461.png

 

The wireless display ([TV]Samsung LED55) and the laptop are both connected to the same wireless network

The wireless display appears in the connect to device menu in the action center (see pic)

James_W_H_5-1639792738476.png

 

When an attempt is made the display ([TV]Samsung LED55) indicates an attempt to connect is being made (displays “Connecting to James…). The screen then displays that “Screen Mirroring has ended.”

A notification in the action center appears stating “Something went wrong – Your device couldn’t connect.” (see pic)

James_W_H_6-1639792738481.png

 

I’ve performed a Network reset and uninstalled/re-installed the network card

James_W_H_7-1639792738484.png

 

James_W_H_8-1639792738487.png

 

I have also updated the laptop using HP Support Assistant

When reviewing the WLAN-AutoConfig service in Event Viewer only two notifications appear (see pic)

  • Event ID 8008 Stop the device network
  • Event ID 8003 AcmConnection

James_W_H_9-1639792738490.png

 

No errors appear

When I have connected with a Lenovo ThinkPad running Windows 10 Pro and it works perfectly. When I review the WLAN-AutoConfig service notification for the Lenovo laptop eight notifications appear starting with Event ID 8005 “Start the device network”. This leads me to believe that something is stopping the WLAN-AutoConfig service on my HP laptop from running correctly.

Please advise on what further steps I need to take to correct this issue.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.