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Locked

‎07-22-2023 02:19 PM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased a used HP Officejet Pro 8620 printer and was attempting to set up printer however most everything “has been locked by your administrator or person who set up the printer” . I can’t do anything  not even restore network defaults  or restore factory defaults.  Is there a work around for this? 

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-25-2023 07:04 AM

HP Recommended

Hi @Pshel31,

 

Welcome to the HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

You may need to reset the printer to factory settings. The reset instructions are printer specific and cannot be shared in public.

 

Hence, I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.

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1 person found this reply helpful
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2 REPLIES 2

‎07-25-2023 07:04 AM

HP Recommended

Hi @Pshel31,

 

Welcome to the HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

You may need to reset the printer to factory settings. The reset instructions are printer specific and cannot be shared in public.

 

Hence, I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
1 person found this reply helpful
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‎08-28-2023 05:24 PM

HP Recommended

I am having the same issue with this printer.  Can someone help me?

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