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HP Recommended

Hey all,

I recently picked up one of the new HP Omen desktops that were re-designed. Let me get this out there first, I love this machine. The design is fantastic and it's an absolute beast. I don't game but I do audio production work so the extra horsepower is great.

I have one single critique that I'm still trying to figure out (and this is coming from someone that works in IT management). Due to the placement of my desk, I'm utilizing the WiFi card (RTL8821CE) vs. ethernet. I have no issues with connectivity until the second I try to download a large file, usually 1GB+. The download will start for several seconds before it eventually stops and lose internet connectivity all together. The machine stays connected to the network but has zero connectivity. I can disconnect, reconnect and it's back up and running. Any attempt to download a large file from any source will re-create this behavior.

Things I've done:

  • The basics (restart, check for updates)

  • Flush the DNS cache

  • Verified that it's NOT the network

  • Turn off the ability for the WiFi card to manage power

  • Turn off bluetooth (based off of some posts online)

Any thoughts?

1 REPLY 1
HP Recommended

Could be poor signal strength or network throttling.

 

For poor signal strength or interference please switch to the 5ghz band and find an optimum channel.

 

 

Check for throttling by running a network speed test.  Try to find one that is actually used by the tech support of your provider

Examples

https://www.att.com/support/article/u-verse-high-speed-internet/KM1010076/

https://www.verizon.com/speedtest/

 


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