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jptalledeo
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Message 1 of 6
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HP Omen rtl8822be 802.11ac WiFi adapter makes Windows 10 to crash (Kernel Fault)

HP Recommended
Omen Obelisk 875
Microsoft Windows 10 (64-bit)

Just received this PC (Omen Obelisk 875-1xxx) which comes with a Realtek rtl8822be 802.11ac pcie hardware. Just trying to modify any settings or even disable the device generates Blue Screen with code Kernel Fault.

 

Windows is up to date and Driver as well. Any advise how to fix this?

5 REPLIES 5
Paul_Tikkanen
Level 21
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Message 2 of 6
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HP Recommended

Hi:

 

I don't even see the Realtek wifi or Bluetooth drivers on your PC's support page.

 

These are the latest drivers that HP has for that model wifi adapter...If you haven't updated to these versions, I suggest you give them a try.  Install and restart the PC...

 

Wifi: 2024.0.9.103/2024.0.4 Jul 18, 2019

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98489.exe

Bluetooth: 1.6.1015.3008 Jun 28, 2019

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98235.exe

 

 

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jptalledeo
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Message 3 of 6
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Hi Paul

 

I disabled the device. How do I send/check/verify my PC's support page?

 

I will try to update the driver

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Paul_Tikkanen
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141,349 64,913 22,052 33,972
Message 4 of 6
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Hi:

 

Below is the link to the support page for your PC's model series...I only see the Realtek ethernet (wired network) driver listed.

 

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-875-1000-obelisk-desktop-pc-series/25644...

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jptalledeo
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I got the following. Tried the links that you send me earlier and as soon as the WiFi driver open the command line terminal my PC crashed.

 

clipboard_image_0.png

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Paul_Tikkanen
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I would suggest since you just bought the PC to either return to the store if you can, or contact HP technical support and submit a support case under the warranty.

 

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Those are not good wifi cards, but I have not heard of any major issues like that happening.  It's usually that they disconnect frequently.

 

If you can return the PC, try and get one with an Intel wifi adapter.

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