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CMLWI
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Message 1 of 9
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Solved!

HP Pavilion All-in-One keeps disconnecting from WiFi network

HP Recommended
Microsoft Windows 10 (64-bit)

My wifi seems to drop off for no apparent reason and is difficult  connect to at times. Have run diagnostic checks and it initially indicated a requirement for an update to the network adaptor driver.  I have confirmed that all updates are in place and restarted to no avail as the problem continues.  Grateful for any assistance.  The wifi remains available to all other devices and does not drop off.

1 ACCEPTED SOLUTION

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ub6424
Level 9
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Message 4 of 9
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Hello @CMLWI 

 

(1) Update BIOS

HP Consumer Desktop PC BIOS Update (ROM Family SSID 84F0)

F.43 Rev.A8.9 MBApr 13, 2022Download

 

(2) Update wifi

Realtek RTL8xxx Wireless LAN Drivers

2024.0.10.214 Rev.S13.0 MBJun 15, 2020Download

 

(3) Reboot and test again ...

 

best regards

---

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             ⌨️

View solution in original post

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8 REPLIES 8
ub6424
Level 9
3,376 3,359 188 327
Message 2 of 9
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Hello @CMLWI 

 

Please tell me the full product name and product number (p/n) of your notebook. You will find this information on the back of your notebook printed in small letters.

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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CMLWI
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Hi Ub6424, Thanks for the quick response.  It is a HP Pavilion All in One 27-xa00036na.  The product Number is 7GU45EA#ABU.

Regards CMLWI

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ub6424
Level 9
3,376 3,359 188 327
Message 4 of 9
Flag Post
HP Recommended

Hello @CMLWI 

 

(1) Update BIOS

HP Consumer Desktop PC BIOS Update (ROM Family SSID 84F0)

F.43 Rev.A8.9 MBApr 13, 2022Download

 

(2) Update wifi

Realtek RTL8xxx Wireless LAN Drivers

2024.0.10.214 Rev.S13.0 MBJun 15, 2020Download

 

(3) Reboot and test again ...

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

1 person found this reply helpful
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CMLWI
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Hi Ub6424, 

Tried to update bios download however it indicated I had a newer version. Downloaded the Realtek driver and rebooted and then seemed to have a problem connecting with the BT router. Router reset and back on line again however unable to say whether fixed on the long term but thank you for your assistance. If it is acceptable I will indicate some resolution and wait to see if the problem arises again.

Regards

CMLWI

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ub6424
Level 9
3,376 3,359 188 327
Message 6 of 9
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Hello @CMLWI 

 

It was a great pleasure to help you 

 

Change Power Saving Settings from Sleep to Hibernate ! ! !

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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Paul_Tikkanen
Level 21
Level 21
143,528 67,092 22,526 34,624
Message 7 of 9
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Hi, @CMLWI 

 

If you continue to have problems with the Realtek RTL8822 AC wifi adapter, there is a considerably newer driver you can install than 2024.0.10.214:

 

This one...

 

2024.0.10.226   12/24/2021

 

https://ftp.hp.com/pub/softpaq/sp136501-137000/sp136987.exe 

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CMLWI
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Hi Paul

Many thanks 

Regards @CMLWI

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Paul_Tikkanen
Level 21
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143,528 67,092 22,526 34,624
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You're very welcome. 

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