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HP Pavilion Help!!!

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HP Pavilion 500-467C
Microsoft Windows 10 (64-bit)
My pc won't connect to the internet. I just got this from a friend and I reset it back to its factory settings, tried tinkering with cmd, control panel, device manager, network adaptors, etc. I even tried reinstalling the drivers. I don't know why I can't connect to internet. The problem isn't with my router I don't think because I can connect to it, I just can't get Wi-Fi. Also the wifi works on all my other devices so idk. Someone please help
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It keeps saying, "No internet secured" or "Cant connect to this network"
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Hi! @toxicops, Welcome to HP forums.


I understand you have wireless connection issues with your PC.


Don't worry I'm here to help you out.


Did you make any software or hardware changes on your PC?


Are the wireless drivers listed in device manager?


Have you tried checking with a different battery or adapter?


As you mentioned you have issues connecting to the internet and you are getting error can't connect to this network error on your PC.


Try updating the BIOS on your PC and check if it helps.


Please find the link to update the BIOS. Link:


Also, try uninstalling the wireless drivers from device manager and install the latest drivers from the link below.


Link to update the wireless drivers.


Try the steps recommended below to solve the wireless issue with your PC.


Click the Start button.
Type Power Options and press Enter.
Click Continue if prompted.
Click “Change plan settings” under the power plan that is currently selected.
Click “Change advanced power settings”.
In the Power Options box, click the + next to “Wireless Adapter Settings” to expand it.
Then click the + next to “Power Saving Mode”.
In the list that appears next to On battery, select “Maximum Performance”.
Click OK.



Click the Start Button.
Type “Device Manager” and press Enter.
Click Continue if prompted.
Click the [+] next to Network adapters.
Right Click on “Qualcomm Atheros AR9000 Wireless LAN 802.11n PCI-E NIC” or similar Wireless card.
Click Properties.
Click on the Advanced Tab.
Click on 802.11d.
On the right-hand side change the drop down to Enabled.
The  following steps are optional but may help:
Select TX power level.
On the right-hand side change the drop down to 100%.
Select Wireless mode.
On the right-hand side change the drop-down menu to “IEEE 802.11b/g”.
Click OK.


Manually change network settings


Manually changing the network settings can resolve wireless connection issues. Create a restore point in Windows, and then manually change the network settings.
Using the search box on the taskbar, search for and open Create a restore point.
The System Properties window displays.
Click Create.
Type a name for the restore point, and then click Create.
Windows creates the restore point.
Using the search box on the taskbar, search for Command Prompt. In the results list, right-click Command Prompt, and then click Run as administrator.
If a User Account Control screen displays asking if you want to allow the app to make changes to your computer, click Yes.

Type the following commands one at a time, pressing Enter after each one.

nbtstat -R
nbtstat -RR
netsh int ip reset c:\resetlog.txt
netsh winsock reset
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
To open the TCP Global Settings, type netsh int tcp show global in Command Prompt and then press Enter.
Make sure all settings are disabled except Receive-Side Scaling State.
Close Command Prompt, reboot the system and then try to connect to the Internet.


Refer this article to further troubleshoot wireless issues with your laptop. Link:



If the solution provided worked for you, please mark accepted solution for this post.


Let me know if this works!

Have a great day! 🙂


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.


Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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