• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

When I pull up my  HP , well the HP Smart takes forever to pull up. It just sits there and spins and spins. Then I will get messages and it goes off. Then after about 3 times of this it will finally pull up. It is so frustrating. Can anyone help me with this? I appreciate it so much.  Trisha68

2 REPLIES 2
HP Recommended

I have the same problem suddenly. I noticed my default printer was also changed to HP Smart Device. I had to go into settings and disable "Let Windows choose my default printer" apparently based on what printer I use the most. Why on earth would anyone want that?

 

So I changed it back, but that didn't make any difference either before or after. It's just suddenly taking 20+ seconds to start. My guess is that, it has to connect with the HP servers before you can even use it. Which means that if the Internet is ever down where you are, good luck ever using your printer. Just bad ideas on top if bad ideas.

HP Recommended

Thank you for your reply. I appreciate it. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.