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christophl86
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HP U27 4k Wireless Monitor is not connecting

HP Recommended
HP U27 4k Wireless
Microsoft Windows 10 (64-bit)

Hi there,

 

hope you can support and help me. We bought the new HP U27 4x wireless monitor in the hope of wirelessly connect our laptop (Lenovo T480s) with the screen. Unfortunately this does not work - even though I followed all steps and tried out many things.

 

I even got to the point where I was asked to enter a PIN code that was displayed on the screen, but there was no code. Very strange.

 

If you have any idea how to connect the screen via Bluetooth, please let me know. Much appreciated.

 

Christoph  

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KrazyToad
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@christophl86

 


Welcome to HP Support Community


I would like to help

 

Please ensure your Laptop has all the latest driver and Windows update

 

Also download the Monitor driver https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106201.exe and let me know how it goes


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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christophl86
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Thanks @KrazyToad.

 

I actually figured it out 2min after I asked the Community here 😉 I had to change the signal income source in the monitor settings from HDMI to Wireless 😉 As simple as that. Should be part of the HP quick-guide though.

 

Thanks again.

 

Christoph

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KrazyToad
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I'm glad you got this sorted out

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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