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EricTalv
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HP Wireless Keyboard K2500 Stops functioning randomly

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HP Wireless Keyboard K2500
Microsoft Windows 10 (64-bit)

Hello!

Recently I had ordered 2 HP Wireless Keyboards K2500 for my work place on both Win10 PC's .
After a while of working with the keyboards we noticed that the keyboards would 
randomly completely stop functioning this means every key win,esc etc.

We tried:

  • plugging the USB in a different input
  • changeing batterys
  • pressing the CONNECT button a few times, disconnecting and re-connecting
  • updating drivers on the PC and other keyboard related OS setting configuration

 

Frankly I cannot see any corrolation to the actions we do on the PC that might effect this type of behaviour.
These keyboards are really new nor do have really much of use time either way. 

Note!This is happening to both of the keyboards so I am wondering if  anyone else
is having these types of problems with this keyboard, did HP send out a batch of Defective Items?


What should we do? What other tests could we run to figure out why this is happening?
Did we receive defective items?

PS! While typing this post I encountered the keyboard stopping about 3 times, the stopping seems to be very inconsistent. 

3 REPLIES 3
Echo_Lake
HP Support Agent
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Message 2 of 4
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@EricTalv

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that keyboard would randomly stop functioning,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • When was the last time it worked fine?
  • Were there any hardware/software changes made?
  • Have you tried connecting the keyboard to a different PC?

If not, I suggest you try using these keyboards on a different PC. Also, you can this Article: Wireless Keyboard and Mouse Connection Issues

 

Keep me posted for further assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

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EricTalv
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Message 3 of 4
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Hello, thanks for the response!

Answers to your questions: 

  • When was the last time it worked fine?
    A couple of minutes after opening the box and plugging it in, 
    as I mentioned we had 2 keyboards which both had connection issues.
    As per when I can definitely say in maybe the first 30 minutes or less it was okay until we noticed something odd

  • Were there any hardware/software changes made?
    No, we plugged the old keyboards out and put the new one in and into the battlefield we went

  • Have you tried connecting the keyboard to a different PC?
    Yes we have, didn't help much.

 

And yes we have gone through the  

Wireless Keyboard and Mouse Connection Issues page quite a few times now.

 

Talking about good posts I was actually pleasantly surprised by this post 
the 5 to 1-star ratio and reviews have given me very good insight and understanding of HP's hardware standards.
The sheer quality and effort that you can seemingly not see while using the keyboard are definitely imminent.

I do find it quite intriguing on HP'S sight, maybe this has been a marketing tactic after all, this systematical

function-stopping-tactic is definitely not unique, I have definitely seen it somewhere, a fruit or an apple perhaps was their name, don't really know but as far as I'm concerned they aren't really into functions either just pretty labels. 

 

I must admit, this has brung me closer to my co-workers in my office environment, thank you HP for 
your genius targeting scheme to helping me cure my crippling social-anxiety with the flimsiest keyboard on the market

 

Thus unless you have any other voodo magical suggestions I could try that might  just help then 
I have come to a pretty solid conclusion: 
dont buy this keyboard for its functions, otherwise, if you struggle with social-anxiety, then do buy it!

 

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Echo_Lake
HP Support Agent
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@EricTalv
I'm sending out a Private message to assist you with the next course of action.

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/help/faqpage/title/PrivateMessage_Question3

ECHO_LAKE
I am an HP Employee

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