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BFW1
New member
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Message 1 of 2
358
Flag Post

HP Wireless Keyboard

HP Recommended
Wireless Keyboard
Microsoft Windows XP

My computer recognizes the USB sender when inserted into my computer.  However, I do not get a response from the computer when I push the keyboard connect button?  How do I know if my keyboard is broken?  I have new batteries.

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
31,313 23,873 1,614 1,809
Message 2 of 2
Flag Post
HP Recommended

@BFW1

 

Welcome to HP support community.

 

Check device connections

  1. Make sure the wireless receiver is plugged directly into a USB port on your computer.

    NOTE: 

    A USB hub might not provide enough power for your device to connect properly.

    If you cannot locate the receiver, check the original packaging. Some HP Touch and All-in-Ones come with the USB receiver preinstalled in the computer. Or, look for a USB storage container on the device.

  2. If your device has an On/Off switch, make sure it is set to ON.

    On/off switch on wireless mouse and keyboard

  3. Turn off any other wireless devices that you are not using, including Bluetooth.

  4. Move the device closer to the wireless receiver, usually within 30 cm (1 ft).

  5. Make sure there are no objects between the device and the wireless receiver. Objects such as TVs, cordless phones, or speakers can weaken wireless signals.

  6. Test the device.

 Check for a device driver update

Use Device Manager in Windows to check for and install any driver updates.

  1. In Windows, search for and open Device Manager.

  2. Click the arrow next to Keyboards or Mice and other pointing devices to view the currently installed devices.

  3. Right-click your device, and then select the option to update the driver.

    Selecting Update driver in Device Manager

  4. On the Update Drivers screen, click Search automatically for updated driver software.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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