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11-12-2019 03:44 AM
I have purchased a new mouse - HP x4500. I have issues where the mouse will jump and on occasions will also not respond. By lifting, it seems to recover. I use a black mousemat.
Is this a known issue?
I have changed the batteries and also tried another USB port.
Also us it replaces a mouse/ keyboard could the keyboard USB interfere? or can you have both plugged in?
11-13-2019 03:38 AM
You should be able to have both plugged in.
Is the mouse close to the receiver (1 metre or less) and is there nothing blocking or interfering the signal?
Try a different surface, such as a blank piece of paper or a cardboard folder. I've seen issues on glossy black surfaces.
Otherwise it could be a hardware fault with the mouse.
11-15-2019 01:00 AM
Ok thanks. The USB is within 3 feet, I bought a new mouse mat which is black, I assumed that would be best. The mouse seems to work for 80% of the time, then will either not move for a few seconds or will jump. I am wondering if it might be the PC, as the old one went wrong too. In that case the wheel started to play up.
I can't believe the mouse is faulty! Or is it usual to get faulty ones?
11-16-2019 06:46 PM
It's pretty rare to get a faulty one if it's a reputable brand.
The issues you've had have been different, which means you may have just been unlucky with faults.
After reading your reply - I reckon it might bey your PC software/drivers. I've had intermittent 'freezing' issues with the pointer after installing AMD graphics drivers. I couldn't work out how to stop it, so I rolled back the drivers.
Can you try a different mouse and see if the same issue happens?