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Silverwood
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Message 1 of 7
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HP X4500 wireless mouse is not working

HP Recommended
HP X4500 wireless mouse
Microsoft Windows 7 (64-bit)

Hello

I have purchased  a new mouse - HP x4500. I have issues where the mouse will jump and on occasions will also not respond. By lifting, it seems to recover. I use a black mousemat.

Is this a known issue?

I have changed the batteries and also tried another USB port.

Also us it replaces a mouse/ keyboard could the keyboard USB interfere? or can you have both plugged in?

Keith

6 REPLIES 6
Hibb1
Level 6
473 445 38 91
Message 2 of 7
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You should be able to have both plugged in.

Is the mouse close to the receiver (1 metre or less) and is there nothing blocking or interfering the signal?

Try a different surface, such as a blank piece of paper or a cardboard folder. I've seen issues on glossy black surfaces.

Otherwise it could be a hardware fault with the mouse.

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Silverwood
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Ok thanks. The USB is within 3 feet, I bought  a new mouse mat which is black, I assumed that would be best. The mouse seems to work for 80% of the time, then will either not move for a few seconds or will jump. I am wondering if it might be the PC, as the old one went wrong too. In that case the wheel started to play up. 

I can't believe the mouse is faulty! Or is it usual to get faulty ones?

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Hibb1
Level 6
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It's pretty rare to get a faulty one if it's a reputable brand.

The issues you've had have been different, which means you may have just been unlucky with faults.

After reading your reply - I reckon it might bey your PC software/drivers. I've had intermittent 'freezing' issues with the pointer after installing AMD graphics drivers. I couldn't work out how to stop it, so I rolled back the drivers.

Can you try a different mouse and see if the same issue happens?

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Silverwood
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Yes I have had similar issues with other HP mice, I have the most up to date Nvidia drivers.

 

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Hibb1
Level 6
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It's hard to say sorry. Can you take it back the retailer and swap it out for another one?

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Silverwood
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Ok thanks. One other thing - it seems to do it mainly when using Google chrome - is that  relevant?

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