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- HP Z6 G4 Windows 11 with Intel AC-3168 Bluetooth capability ...
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01-16-2024 03:15 PM
Hello,
There are no Bluetooth adapters showing in the device manager even though the network card I have installed is Bluetooth capable and was used on a previous computer.
I have installed a number of different drivers, updated everything I can think of and followed all the trouble shooting help that I can find.
Appreciate any help,
Thanks
Bryce
Network Adapter: Intel AC-3168
Computer: HP Z6 G4
Windows 11
Solved! Go to Solution.
Accepted Solutions
01-16-2024 04:29 PM
Hi, Bryce:
Unless I'm missing something, I don't see that the HP Z6 G4 Workstation has a M.2 slot to support a Wi-Fi adapter.
Is the Intel AC-3168 in a PCIe x1 adapter?
If so, you have to connect the USB cable that goes from the back of the PCIe x1 Wi-Fi card to your PC's internal 9-pin USB header to get the Bluetooth to work.
01-16-2024 04:29 PM
Hi, Bryce:
Unless I'm missing something, I don't see that the HP Z6 G4 Workstation has a M.2 slot to support a Wi-Fi adapter.
Is the Intel AC-3168 in a PCIe x1 adapter?
If so, you have to connect the USB cable that goes from the back of the PCIe x1 Wi-Fi card to your PC's internal 9-pin USB header to get the Bluetooth to work.
01-16-2024 05:25 PM
Thanks Paul,
I did some more digging around before you responded and noticed my card did not come with a cable for the USB header so I completely missed it.
But you nailed it on the header as it were.
Thanks for the quick response.
Cheers.
01-16-2024 06:08 PM
You're very welcome.
Maybe you can contact the vendor and ask them to send you a cable.
There are a couple of different cables that can be used on those devices.
One is a straight 9-pin to 9-pin cable that you can connect to either end.
Another one has a smaller female connector with less contacts on one end and the standard 9-pin USB female connector on the other end. There are two types of those.
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