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swingdavid
Level 1
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Message 1 of 2
208
Flag Post

HP computer does not print to either HP printer, but will print from internet websites

‎12-29-2020 01:54 PM

HP Recommended
Product: Desktop - 90CJB6U
Operating System: Microsoft Windows 10 (64-bit)

I cannot print any files that are on the computer. The two HP printers are apparently working because I CAN print from websites accessed on this computer. I have rebooted both the desktop and printers, without result. The cache indicates that no document is pending. This problem occurred suddenly today with no warning.

1 person had the same question
1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
16,428 16,381 1,329 1,521
Message 2 of 2
Flag Post

‎01-08-2021 05:01 AM

HP Recommended

Hi @swingdavid,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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