HP driver intel wireless adapter AC9461 is not connecting to the internet

[Lovelila]

HP driver Case ID: [personal info removed]
intel wireless adapter AC9461 is not connecting to the internet

[Anand_Andy]

Hi @Lovelila,

Welcome to the HP Support Community

I understand you are facing a connectivity issue with your HP Pavilion 15t-Cs200 CTO. Not to worry I will help you to get a resolution to resolve the issue.

 Let's perform a hard reset:

• Power off the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop and check.

If the issue persists, then please follow the steps:

-Press Windows key + X
-Go to Settings
-Click Update and Security
-Click Troubleshooter then Additional troubleshooter.
-Look for Internet Connection and run the troubleshooter.

Once done proceed with these steps.
-Press Windows key + X
-Go to Device Manager
-Expand the Network Adapters
-Look for the Wireless driver that was installed
-Right click and Update
-Look for "Browse my computer for driver
-Let me pick drivers available drivers
-Choose an old driver and use it.

-Click Start, type CMD and run as administrator
-Copy and paste each of the commands below and hit enter.

netsh int ip reset

netsh advfirewall reset

netsh winsock reset

ipconfig / flushdns

ipconfig / release

ipconfig / renew

Restart your computer and check the Wi-Fi.

If the issue persists, let's download the updated driver from the HP Support website and install it using a Flashdrive. 

If the issue persists, then please follow the steps mentioned in this document: HP PCs - Testing for hardware failures in Windows 10

If no hardware issue found, then you may try to re-install a fresh Operating system using HP Cloud Recovery:  HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7)

NOTE: Please make sure you take a backup of all your data before re-installing the OS.

Hope this helps! Keep me posted. 

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