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Megan_97
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Message 1 of 2
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HP laptop won’t connect to EE WiFi

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HP - 15-db0521sa 15.6

Hello, I recently bought a laptop from HP and I can’t get it to connect to my EE WiFi broadband. I have rang my WiFi provider and they say it’s the laptop problem but it is brand new?

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The_Fossette
HP Support Agent
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Message 2 of 2
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@Megan_97,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the laptop is not connecting to your wireless router.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Is the router configured for 2.4GHz or 5GHz frequency?

Is the laptop connecting to other wireless connections?

Are you getting any error when you try connecting?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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