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mohamed1992
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Message 1 of 3
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HP prodesk 600 G3 model disconnects from my network

HP Recommended
HP ProDesk 600 G3 Base Model Microtower PC
Microsoft Windows 10 (64-bit)

our company had purshased HP prodesk 600 G3 Microtower model type(1HK80EA) and we installed win 10 64 bit..when we connect them to our LAN every now and then the computers disconnect from our LAN and to be connected again we have to unplug the network cable and then plug it again or disable the network card from the windows and enable it again then the computer connects again but after a while it disconnects and we have to do the same action to be connected..we have DHCP server that's provides dynamic IPs

2 REPLIES 2
hharih5
Level 4
Level 4
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Message 2 of 3
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HP Recommended

Thanks for the post and Welcome to HP Forums

I understand that you are having concern related to LAN Disconnecting Intermittently

Kindly make sure you have updated

BIOS

LAN Card Drivers

Chipset Drivers

Better advice is to install HPSA

http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html  

Check for any Security Software concerns

Check for Firewall Restrictions

If still the concern is the same – kindly provide with Hardware ID of the device for further assistance

Hope this helped.

 

I am an HP Employee

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.


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TuLe
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Message 3 of 3
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HP Recommended

I am also expriencing this issue at my company as well.  We have 100+ machines that randomly disconnect that we still unable to find the cause.  All drivers are updated to latest from HP site.  Replaced our switches, reboot our DHCP server, turn off all our network power setting from bios/windows.  What I hated about these system are when you try to get to F9 function, sometime it take almost 10 to 15 mins to get to the boot menu and now with this darn network connection problem.  If anyone could give me some feedbacks on this, highly appreciated.  Thanks.

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