Hardware

[Elisan]

Hello, I was working with my laptop Envy x360 suddenly the laptop turned off and now is not turning on.  I tried a reset following the instructions from HP page but the laptop is not responding.

[Garp_senchau]

@Elisan, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds frustrating when a laptop suddenly turns off and won’t power back on. I’m sorry you're dealing with that. Let’s try a few more troubleshooting steps to see if we can get it working again.

Perform a Hard Reset

It’s good that you already tried a reset, but let’s give this one a go:

Turn off the laptop. If it’s off, great. If not, hold the power button for 10-15 seconds until it shuts down.

Disconnect the charger from the laptop.

Remove the battery (if it’s removable). For some models, you’ll need to press the latch to unlock it.

Hold the power button for 30 seconds. This helps drain any residual power and reset internal components.

Reconnect the battery and charger (if you removed the battery, put it back in).

Try turning the laptop on again.

Check for LED or Power Indicator Lights

Plug in the laptop and check if any lights show up (like the power LED or charging indicator).

If the light is flashing, there may be an issue.

Try an External Display 

If the laptop turns on but nothing appears on the screen, try connecting an external monitor to see if it’s a screen issue.

BIOS Recovery

If you see nothing happening on screen but there are lights or the fan is spinning, you could try performing a BIOS recovery.

Refer to this guide to perform BIOS recovery: HP Notebook PCs - Recovering the BIOS (Basic Input Output System) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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