Having trouble importing photos from iphone to laptop

[cmc209]

Hello! I'm having trouble importing photos from my iPhone to my laptop. I've opened photos, clicked import, it recognizes my phone, and finds my items (all of my photos and videos), and then it freezes. It's giving me the option to cancel, but isn't moving forward with the import.

I was able to import from the same phone until July 2019, but haven't been able to since.

Any help is appreciated!

[Echo_Lake]

@cmc209

Thank you for posting on the HP Support Community.

Learn how to transfer photos and videos from your iPhone to your HP Pavilion X360 laptop.
Before you begin:

• Ensure sure that the software is up to date on your 
• Set up iCloud on all of your devices. If you have a PC, download iCloud for Windows. Make sure that you're signed in to iCloud with the same Apple ID on all of your devices.
• Make sure that your device is connected to Wi-Fi.

Import to your PC:
You can import photos to your PC by connecting your device to your computer and using Windows Photos app:

1. Make sure that you have the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later.
2. Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.
3. You might need to unlock your iOS device using your passcode.
4. You might also see a prompt on the iOS device asking you to Trust This Computer. Tap Trust or Allow to continue.

Then, follow the steps in these Microsoft knowledgebase articles to learn how to import photos to Windows Photos app:

• Windows 10

Hope this helps! Keep me posted for further assistance.
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