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How can I phisically activate bluetooth, since does not seem to be active or conected properly

HP Recommended
HP Envy 700 PC Series
Microsoft Windows 10 (64-bit)

I need to know how to phisically activate my pc bluetood conectivity since it does not have the proper conection active, aparently.

I do open control panel and it shows as "Off" and whe I turn it on it says "BLUETOOTH NOT CONECTED"

This has been a problem since I bought my pc and so far had not been able to use such feature.

I really appreciate all kinds of help to solve this issue.

Can someone help me please?


Necesito apoyo en como conectar fisicamente mi sistema bluetooth, ya que parece que algun cable o sistema esta desconectado.

Cuando abro el panel de control me indica que el bluetooh esta apagado, al encenderlo me indica que esta desconectado.

Este problema lo tengo desde que compre mi equipo y por lo tanto no me ha sido posible usar esta valiosa herramienta.

Agradezco infinitamente todo el apoyo que me puedan brindar.

Mil gracias anticipiadamente.

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Can you please use the

WinKey + R and type msinfo32 and give the SKU:    line 9 probably.


700 series is too general.

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