How do I escalate a constant issue with internet bandwidth and speed?

[jbarnett72]

I have created 7 support tickets over the past 10 months, which included mailing my PC to the service center for repair.  Nothing that has been done can keep the internet running on my PC at an even decent level for more than a few days.

We have Google Fiber at home, along with about a dozen devices that connect to the internet at any given time.  We have had zero internet issues on any other device since switching to Fiber, including with my 8 year old work laptop.

My HP desktop will constantly slow down to 1-2 mbps download speed, it reminds me of 90s dial-up watching pictures loading on a site like Yahoo or ESPN.

I cannot get through to anyone that will allow me to bypass the 60-90 minutes of troubleshooting the same settings over and over again and get to someone who might have other ideas.  I just spent 75 minutes on a support call where the agent remoted into my PC, and he took that entire time to do the absolute basic troubleshooting that resolved nothing.

My PC is still under warranty, but no amount of issues will apparently make it eligible for replacement.  Is there anyone I can talk to at a higher level than standard support?

Thank you

[Rachel571]

Hi @jbarnett72,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

This is far from ideal. We do not intend to let you down.

Kindly share the details below: i will have the case escalated.

First Name:
Last name: 
Country: 
Case Number: 
Email: 
Phone:
Product:
Serial: 
Issue: 
 

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support