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HP Recommended
HP Pavilion Desktop PC TP01-2000i (1K4B6AV)

Changed the mouse. Keyboard stopped working. Restored the mouse - still doesn't work.

8 REPLIES 8
HP Recommended

hey
can you give more information
you say, that you replaced the mouse, and then the keyboard no longer worked
but did you keep the usb dongle, of the keyboard, if it was indeed a keyboard / mouse kit with usb dongle?

Does it have a led, which indicates caps lock perhaps?
Have you changed the batteries?

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

One dongle for KB and mouse. Replaced it - mouse works, keyboard doesn't. User manual says it should synch automatically. No connect button on kb, no lights.

HP Recommended

And batteries were replaced with brand new ones.

HP Recommended

"One dongle for KB and mouse. Replaced it - mouse works, keyboard doesn't."

what I would like to know exactly:
you have a keyboard, plus mouse, with a dongle, right?
you have now changed the mouse, but did you only use the dongle for the new mouse?
If you have a new mouse, you must use the dongle that came with the mouse, but also used the dongle from the old keyboard..
This provided that you do not have products that work other than by usb dongle

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Replaced original dongle, original mouse, original keyboard. Kb doesn't work.

HP Recommended

Try to be more descriptive , answer the questions ...
you connect the keyboard, with its dongle, to another device, does it work?

have you tried different usb ports?

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

All the info you requested had already been supplied. 

HP Recommended

@Prométhée wrote:

Try to be more descriptive
you connect the keyboard, with its dongle, to another device, does it work?

have you tried different usb ports?

 


The keyboard no longer works, so replace it

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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