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mphilb
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Solved!

How to override a system locked by the administrator when I am the owner and don't know how to do it

HP Recommended
officejet pro 8600 plus
macOS 10.12 Sierra

I have tried unlocking the settings by turning printer off then pressing back buttton 4 times as you turn it back on but have had no luck.  I would appreciate any suggestions.

Thank you

1 ACCEPTED SOLUTION

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DavidSMP
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Hi @mphilb,

 

Good Day! Thanks for taking an interest in the HP Support Forums! I read your post about the printer locked by the administrator password. I will be delighted to assist you with this. 🙂

 

Fabulous diagnosis and superb analysis of the issue before posting.  Kudos to you on that score. It is always a privilege to work with technical specialists like you. 🙂

 

You are a valued HP customer and it is paramount to assist you here. We greatly appreciate you for doing business with HP. I take it as a privilege to share this platform with you. 🙂

 

For better clarity and to assist you better I would require more information regarding this.

  • Did you change the router or your home network by any chance?
  • Did this happen after a printer firmware update?

Brilliant job on trying the steps for a performing a reset. 🙂  What I will be doing is to send you a YouTube link to perform a semi full reset to original factory settings. It gives you complete information on how to do this.

 

Please try this step and it should reset the printer to original factory settings and later you could reconfigure the printer to connect to the network.

YouTube link for semi-full reset: https://www.youtube.com/watch?v=6D6niTkbyMs

 

Please do not click on any ad, link, image or download as this is a YouTube link used for viewing purposes only.

 

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

 

To simply say thanksplease click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

 

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

View solution in original post

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3 REPLIES 3
DavidSMP
Retired
Retired
12,360 5,325 1,171 2,548
Message 2 of 4
Flag Post
HP Recommended

Hi @mphilb,

 

Good Day! Thanks for taking an interest in the HP Support Forums! I read your post about the printer locked by the administrator password. I will be delighted to assist you with this. 🙂

 

Fabulous diagnosis and superb analysis of the issue before posting.  Kudos to you on that score. It is always a privilege to work with technical specialists like you. 🙂

 

You are a valued HP customer and it is paramount to assist you here. We greatly appreciate you for doing business with HP. I take it as a privilege to share this platform with you. 🙂

 

For better clarity and to assist you better I would require more information regarding this.

  • Did you change the router or your home network by any chance?
  • Did this happen after a printer firmware update?

Brilliant job on trying the steps for a performing a reset. 🙂  What I will be doing is to send you a YouTube link to perform a semi full reset to original factory settings. It gives you complete information on how to do this.

 

Please try this step and it should reset the printer to original factory settings and later you could reconfigure the printer to connect to the network.

YouTube link for semi-full reset: https://www.youtube.com/watch?v=6D6niTkbyMs

 

Please do not click on any ad, link, image or download as this is a YouTube link used for viewing purposes only.

 

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

 

To simply say thanksplease click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

 

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

Was this reply helpful? Yes No
mphilb
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Thank you David. So easy when you know how. 

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DavidSMP
Retired
Retired
12,360 5,325 1,171 2,548
Message 4 of 4
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Hi @mphilb,

 

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

 

I hope the unit works great and stays healthy for a long time. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.  

 

You take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

DavidSMP
I am an HP Employee

Was this reply helpful? Yes No
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