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Su1921
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Hp 2620 printer connected but error message

HP Recommended
Hp 2620 printer
Chrome OS

I have got the printer connected to wifi finally. But when i try to print from chromebook i get error message -ARC print service has stopped.

Any ideas how i put this right? 

Also I have set up an instant ink account which i want, but the instructions for the printer tell me to downloaded hp smart app, which i have done, but couldnt get a code to print?? So i couldn't finish installing it, not sure if i need to?

A bit confused by all the different hp accounts and what needs to be done.

Basically i just want to print from chromebook using instant ink account. 

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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@Su1921

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are trying to print a "Claim Code".

 

Don't worry, I'm here to help! 

 

Let's try these steps -

 

1) From the printer control panel, press the Wireless button and the Information button together to print the network configuration page. 
2) Find out the IP address or hostname of the printer from the network configuration page. 
3) In a supported web browser on your computer or a mobile device, type the IP address or hostname assigned to the printer. 
For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://192.168.0.12. 
4) Click the Web Services tab.
5) In the Web Services Settings section, click Setup, click Continue and follow the onscreen instructions to accept the terms of use.
6) If prompted, choose to allow the printer to check for and install printer updates
7) When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

 

To know more, please refer to step#1 "Printers without a touchscreen or text-based display" from this document.

 

Hope this helps!

 

Let me know how that goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day ahead 🙂

Asmita
I am an HP Employee

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